metbet takes contact through three routes: email to [email protected], the /contact/ form, and live chat from inside your signed-in account, with replies handled on Bangladesh hours. Only the account holder can request changes, so we confirm your identity before we touch account details, documents or a withdrawal under review.
POLICY IN PLAIN WORDS
What Our Contact Policy Covers
metbet runs one support desk for every account question, and this page explains how that desk works so you know what to expect when you write in. Anyone with an account can contact us, and you must be 18 or older to open one. We deal with the account holder only.
If a relative or a friend asks us to change details on your account, we refuse and tell you instead. Every message you send gets a reference number, so keep it. Replying to our email keeps the whole conversation in one thread and saves you from explaining the same problem twice.
Messages are read in the order they arrive, and we do not close a ticket until you confirm the issue is settled. Some rules are fixed. We check identity before a first withdrawal, we hold records for the period required by applicable local law, and we cannot reopen an account you asked us to close. You decide how much to share.
Send the page address, your device and browser, and what you expected to happen. Never send your password, your one-time code or your mobile wallet PIN, because we will not ask for any of them. If you want to know what we hold about you, request a copy and we will walk you through the steps.
What this policy covers
This page sets out how metbet handles contact requests: the channels we run, what we ask you to include, how long a message is kept, and what you can ask us to change or delete.
Why we ask for details
A page address, device and browser tell us exactly where a bet slip or lobby screen failed, so the first reply can carry a fix instead of another round of questions.
Your choice on what to share
Send only what you are comfortable with. We never need your password, your one-time code or your wallet PIN, and any message carrying them is deleted from the thread before it is stored.
How to ask for a change
Write from your registered email address and mark the subject as a data request. We confirm your identity before acting, and the rights you hold under applicable local law are honoured in full.
SUPPORT CHANNELS
Open the Channel That Suits You
Different problems need different doors. A locked account or a stuck withdrawal moves fastest in live chat, because we can see the session while you are still in it. Document checks and anything with a screenshot belong in email, where the thread survives a phone restart.
The /contact/ form does the same job from a browser with no app installed, and it is the one to use on a borrowed handset.
Live chat inside your account
Open the chat panel from the help menu once you are signed in. We see your account, last deposit status and current page, so most locked-account and bet-slip questions close in one sitting.
Email to [email protected]
Email works best for identity documents, screenshots of a failed payment and anything that needs a paper trail. Send it from your registered address and keep the reply in the same thread.
/contact/ form in the browser
The /contact/ form loads in any browser on a phone with no app installed. Use it when you are travelling, on a borrowed handset, or when you simply want the message tied to your email.
DATA AND SECURITY
How metbet Handles Your Message
A contact message reaches our support team and, where money or identity is involved, the payments and verification staff who can fix it. Chat is staffed from morning to late evening Bangladesh time, so players in Dhaka rarely wait overnight. We keep each thread while your account is open plus the record-keeping period, then delete it.
Forms and chats run over an encrypted connection, and access is limited by role, so a chat agent cannot open your full document folder. Ask for a copy or a correction and we route it to whoever owns that record, then confirm in writing.
Who reads your message
Your thread is opened by a support agent first, then passed to payments or verification only when the issue needs them. Nobody outside those teams can read your account notes or documents.
What we keep and for how long
Support threads stay with your account while it is open and for the record-keeping period afterwards. Screenshots you attach are stored with the ticket and removed on the same schedule.
Secure channels only
Chat and the form run over an encrypted connection, and we never ask for a password, one-time code or wallet PIN by any route. Treat any message that does as a fake.
Requesting a copy or correction
Write from your registered email with the subject 'data request'. We verify identity, then send an export of your threads and account notes, or correct whatever is wrong, within the review window.
CONTACT QUESTIONS
Questions About Reaching Us
These are the questions our inbox gets most often, answered plainly. If yours is not here, the three channels above still apply: chat for anything urgent, email for documents, the form for everything else. One thread is enough, because we chase it internally and come back to you on the same reference. Browse the list below before you write; it may save you a message.
How do I reach metbet if I cannot sign in?
Email [email protected] from your registered address or send the /contact/ form. Do not open a second account. We reset access after confirming your identity, and the reply comes to that same email.
What details help you fix my problem faster?
Tell us the page address, the device and browser you used, the time it happened, and what you expected instead. A screenshot of the error screen saves a round trip on bet slips and live tables.
How quickly will I hear back?
Chat replies arrive during support hours, often in minutes. Email and the /contact/ form get a first answer the same working day.
Where do I report a withdrawal that has not arrived?
If yours is older, send the request number to live chat along with the wallet you used, bKash, Nagad or Rocket.
Can I ask for a copy of the messages you hold?
Yes. Write from your registered address with 'data request' in the subject. We confirm your identity, then send an export of your support threads and account notes. Corrections follow the same route.
Do you accept calls or walk-in visits?
We work by chat, email and the form. There is no counter to visit and no phone queue. Every request stays written down with a reference, useful when a payment or settlement is disputed.