metbet allows play only for adults aged 18 or over who are playing from Bangladesh, and expects you to fix a deposit and time limit before you start. If play starts eating into work, family or money, email [email protected] and ask for a cooling-off break or account closure.
THE POLICY ITSELF
What Our Responsible Play Policy Covers
metbet is an adults-only service. You need to be at least 18 years old, and you need to be playing from Bangladesh, where applicable local law permits online gambling. If you move abroad, the rules that follow you are the ones where you are sitting, not the ones where you signed up.
We ask for your date of birth and a photo ID at verification, and when those do not match we close the account rather than argue about it. Money limits matter as much as age. Before your first bet or spin, decide what you can lose this month and keep that figure where you can see it.
A deposit limit set in your account holds until the period ends, and we will not lift it early because you called in a good mood. Time works the same way. Sessions run long on a phone because the next tap is always there, so pick a stopping point before you open the lobby and take a real break when you reach it.
Never raise a limit in the middle of a losing run. Chasing a loss is the habit that turns a bad evening into a bad month. If cricket markets or a slot session start eating rent money, sleep or your family's patience, that is the signal to stop, and stopping early is a decision, not an embarrassment.
Write to [email protected] and ask for a break; we action it and we will not try to talk you out of it.
Check your age and location
You must be 18 or older and playing from Bangladesh. Keep your name, date of birth and photo ID matching your bKash or Nagad account, since a mismatch fails identity verification and holds up withdrawals.
Fix a deposit limit first
Pick a monthly deposit figure before your first bet and treat it as money already spent. A limit you set in your account stays until the period ends and we will not lift it mid-run.
Stop on time, not on a win
Set an alarm before you open the lobby and close the app when it goes, win or lose. Sessions feel shorter on a phone, so a fixed stopping time does more for you than a feeling.
Ask us for a break
If play is eating into work, family or rent, email [email protected] and ask for a cooling-off break. We action the request, and we will not talk you out of it or push a reload bonus instead.
GET HELP FAST
Contact metbet Support About Play Limits
When you need a limit changed, a break added or an account closed, you should not have to explain yourself twice. Email [email protected] from the address registered on your account, or use the form at /contact/, and put the action you want in the first line: deposit limit, cooling-off or close account. Requests from Dhaka and Chattogram reach the same desk, and urgent stop requests are handled before anything else.
Have your registered mobile number ready, because that is how we confirm it is really you.
Email us directly
Send your request from the email on your account so we can match it without extra checks. Write the limit or break you want in the subject line and we will confirm once it is applied.
Contact form
Use the form at /contact/ if you would rather not open your mail app. Include your registered mobile number and the change you need; our team picks these up during Bangladesh working hours.
Urgent stop request
If you feel you cannot stop on your own today, say so in the first line and ask for an immediate block. We close access first and sort the paperwork afterwards.
DATA AND ACCESS
How We Handle Your Data and Access
Your account holds your ID, your wallet history and your play limits, so access here matters more than on a news site. Signing in on a new handset needs a one-time code sent to your registered number, and a session ends when you sign out or clear cookies. Verification documents are stored encrypted and reviewed by a small team.
Ask us for a copy of your data, a correction or a deletion at [email protected], or through the form at /contact/, and we answer from the registered address only.
Login security
Every sign-in on a new phone needs a one-time code sent to your registered number, so a stolen password alone cannot open your wallet or move a withdrawal request.
Documents we hold
Identity files you send for verification are stored encrypted and seen only by the review team. We keep them while your account is open and for the retention period our records policy sets.
Cookies and sessions
Session cookies keep you signed in between pages on mobile, and clearing them signs you out. Analytics cookies show us where sign-up confuses people, and you can refuse those in your browser.
Asking for changes
Email [email protected] to request a copy of your account data, correct a wrong detail, or delete what we no longer need to keep. We reply to the registered address only.
YOUR QUESTIONS
Questions About Limits and Breaks
These are the questions our Bangladesh support desk sees most often about limits, age checks and taking a break. Nothing here replaces the policy above, but every answer points to the exact step to take. Where your situation is different, a shared phone or a family concern for example, message us and we will talk it through with you rather than send a template reply.
What age do I need to be to play at metbet?
18 or older, and playing from Bangladesh. We check date of birth and photo ID during verification, and an account found under age is closed with any balance sent back through the same payment route.
Can I set a deposit limit after I open my account?
Yes, and you can lower it whenever you like from account settings, where the new figure applies straight away. Raising a limit only takes effect after the current period ends, which is deliberate.
What happens if I ask for a cooling-off break?
Your account is blocked from deposits, bets and casino play for the period you choose, while any pending withdrawal is still paid. Message our support inbox to set it, extend it or end it.
How do I know if my play has become a problem?
The signs are practical: betting money set aside for rent, hiding play from family, chasing losses, or feeling restless when you cannot log in. Two or more of those is your cue to stop.
Do you keep my verification documents forever?
No. We keep identity files while your account is active and for the retention period our records policy requires, then delete them. You can ask what we hold at any time.
Will asking for a limit affect my withdrawals?
No. A deposit limit or break never blocks a withdrawal you have already requested, and payouts still process in 2 hours during business hours once your account is verified.