metbet requires you to be 18 or older, to be in Bangladesh, and to be allowed to bet under applicable local law. Sharing accounts, using stolen cards or running duplicate profiles to chase a bonus breaks our fair-play conditions and closes the account, while responsible-play guidance, including deposit limits and self-exclusion, sits on our responsible-play page and is linked from this policy.
READ THE CONDITIONS
Check the Rules That Apply to You
Here is the short version of how access works. You need to be at least 18 years old to hold a metbet account. You also need to be in Bangladesh when you log in, deposit or place a bet. If applicable local law says online betting is not allowed where you are, then you cannot use the site. We do not open accounts for anyone who falls outside those conditions.
The metbet verification team reviews the document you upload, matches the name to your payment wallet, and only then releases a withdrawal. We do not run the site as a free-for-all. Anyone using stolen cards, shared accounts or duplicate profiles to chase a bonus is in breach of fair play, and those accounts get closed.
That rule protects the person on the other side of the market as much as it protects us. One more thing: this page explains our own conditions. It is not legal advice, and it does not replace the official text of any Bangladesh law. Rules change, so check official government notices for the current position before you deposit.
If something here is unclear, write to [email protected] and we will answer in plain terms.
The rule right now
You must be 18 or older, be in Bangladesh, and be allowed to bet under applicable local law. If any of those does not apply to you, you cannot hold an account with us.
How we hold to it
Age and location are checked when you sign up and again at identity verification, before any withdrawal is released. Accounts that fail the check are closed and stakes are returned.
What you should check
Confirm your own age, your location on the day you play, and the current position under applicable local law. Read official government notices rather than relying on forum posts or old screenshots.
How to ask us
Email [email protected] or send a note through the contact page if a condition is unclear. Include your account email so we can look at your case instead of guessing.
POLICY CONTACT
Reach metbet Support About Any Rule
Questions about eligibility, fair play or a closed account do not need a long explanation on your side. Email [email protected] with your account email and a short note on what happened. Our desk runs on Bangladesh hours, so a message sent from Dhaka on a Tuesday morning is read the same day. The contact page carries the same form if you prefer to type it there.
If a live cricket market settled oddly, add the match name and bet slip ID — the person reading it can pull the market straight away.
Email our policy team
Write to [email protected] from the address on your account. That lets us verify who you are and answer eligibility or fair-play questions without asking you to repeat everything twice.
Send the contact form
The form on our contact page reaches the same inbox. Pick the legal or account topic, paste your account email, and keep the message to the facts so we can check the record quickly.
Report a closed account
If your account was closed for a fair-play breach, ask for the specific reason and the bet or market involved. We will point to the condition you broke and the evidence we used.
DATA AND ACCOUNT
See How We Handle Your Data
Identity documents you upload stay with our verification team and are used for one job: proving you are the person on the account. We keep login records and bet history for as long as your account is open, plus the period our finance and audit teams need after it closes.
Cookies on metbet keep your session signed in and remember your last screen; you can clear them in your browser settings, though you will need to log in again. Passwords are stored hashed, and we never ask for your bKash, Nagad or Rocket PIN.
Identity documents
Photos of your ID and any address proof are seen only by the verification team. We match the name to your wallet or bank account before the first withdrawal, then hold the file under access control.
Cookies and sessions
Session cookies keep you signed in while you move between the sportsbook and the casino lobby. Clearing them logs you out everywhere. Marketing cookies are separate, and you can decline those without losing access.
Account security
Use one account and a password you do not reuse elsewhere, and log out on shared phones. If you spot a login you do not recognise, change the password and tell us the same day.
Retention and changes
Bet and payment records stay after closure for the period our auditors require, then are deleted. To correct your name, address or phone number, email [email protected] with the document that shows the right details.
QUICK ANSWERS
Common Questions About Our Legal Terms
What age do I need to be to use metbet?
You must be 18 or older. We check age at sign-up and again when you verify your identity, and an account that fails the check is closed rather than left sitting open.
Can I play if I am outside Bangladesh?
The site is built for players in Bangladesh, so you need to be in the country when you log in and bet. If you travel, check the rules where you are before you open the site.
What counts as a fair-play breach?
Stolen cards, shared or sold accounts, duplicate profiles chasing the same bonus, and automated betting tools. Each one breaks the conditions you accept when the account opens, and we close accounts that use them.
Where do I find responsible-play guidance?
Our responsible-play page covers deposit limits, session reminders and self-exclusion, with the 18+ rule stated at the top. Our support team can also pause an account when you ask them to.
Is this page legal advice?
No. It explains how metbet applies its own conditions in Bangladesh. For the current legal position, read official government notices, or speak to a qualified adviser about your own circumstances.
How do I correct something on my account record?
Email [email protected] with the correction and a document that supports it. Name or date-of-birth changes go back through verification, and we confirm in writing once the record is updated.