metbet opens accounts only for people aged 18 or over who are playing from Bangladesh under applicable local law, and these terms also set out the fair-play rules that can close an account and where our responsible-play guidance sits.
THE POLICY ITSELF
Know What the Terms Cover
The terms published at metbet govern every account, so read them before you register or place a bet. They cover four things: who may hold an account, what you can do inside it, what we expect from your behaviour, and what you can expect from us. Age and location come first.
You must be at least 18 and reach us from a place where online betting is permitted under applicable local law. If either condition fails, close the page and do not sign up. We ask for your real name, date of birth and a matching ID, and we allow one account per person. Second accounts, borrowed IDs and accounts opened for someone else are closed.
Fair play is a condition of entry, not a suggestion. Bots, shared logins, collusion on cricket or football markets and deliberate losses passed to another account all break these terms. Where we find them, we void the affected bets, reverse related withdrawals and suspend the account. Offers, deposits and withdrawals each carry their own conditions on the page where they appear.
Those conditions sit alongside this document, not inside it, and a bonus belongs only to the activity that names it. We update this document when our payment rails, catalogue or local rules change. Material changes appear here with a publish date, and you accept them by continuing to play. If you disagree, stop playing and withdraw your balance.
Write to our support team or use /contact/ and we will explain any clause.
Who May Register
You must be 18 or older and playing legally where you are. An account that fails either condition is closed, and the balance on it is settled under these terms.
Your Fair-Play Duty
One account per person, in your own name. No bots, no shared logins, no collusion on cricket or football markets, and no passing money between accounts on purpose. Break it and bets are void.
Offers and Their Conditions
A bonus belongs only to the activity that names it, with its own wagering, expiry and eligibility. Nothing on this page raises or resets the conditions of a live offer.
How to Ask or Object
Open /contact/ if a clause seems wrong for your case. We answer in writing, quote the section you are reading, and where a decision can be reviewed we open that review.
POLICY CONTACT
Reach Us About Any Clause
Stuck on a clause? Mail [email protected] and a person reads it, not a bot. Our inbox runs from 9am to 11pm Bangladesh time, seven days a week, and replies land the same working day. For anything that needs a document attached — an ID photo, a disputed cricket market, a deposit that never showed — use the form at /contact/ so the file travels with your account number.
Quote your username and keep the ticket open until we confirm the outcome.
Email the Terms Team
Send clause questions to [email protected]. Include your username and the section number so we can quote the exact wording back to you in the reply.
Use the Contact Form
The form at /contact/ takes attachments, which suits ID photos and bKash, Nagad or Rocket screenshots. It logs the ticket against your account number automatically.
Ask Before You Deposit
New here? Put the question first. We answer bonus conditions, withdrawal checks and access limits in writing, and you keep that reply as part of your own record.
DATA AND ACCESS
Check How metbet Stores Your Account Data
Your account data stays with us and is used to run your account, confirm who you are and keep the records the law expects. Cookies hold your session and language choice; clear them in your browser and you simply sign in again. Records stay while the account is open and for the period local rules require after it closes.
What We Keep
Name, date of birth, mobile number, ID images and transaction history. Each item has a job: running your account, settling bets, answering queries and meeting record-keeping duties.
Cookies You Control
Session, language and security cookies keep you signed in on your phone between visits. Clear them in your browser settings and the next login simply asks for your one-time code again.
Sign-In Safety
Login needs a one-time code sent to your registered number. Change that number only through /contact/ with an ID photo, and never share the code with anyone who calls claiming to be us.
Retention and Erasure
We hold records while your account is open and for the required period afterwards. Ask us to close the account and we tell you which records stay, and why.
COMMON QUESTIONS
Ask Before You Accept These Terms
Most clause questions come down to age, location, fair play and contact routes. We keep the answers short here and point to the section that carries the full wording. If your case is not covered, write to us with your username and the clause you are reading, and we will reply in writing so you have something to keep.
Nothing in this list replaces the section it points to; where the two differ, the full section applies.
What age do I need to be to use metbet?
You must be 18 or older. We verify age from the ID you upload during the first check, and an account found to be under 18 is closed with any balance handled under these terms.
Which locations can open an account?
Registration is meant for people in Bangladesh, where online betting is legal for them. If that is not your position, do not sign up, whatever the site loads on your device.
What counts as breaking the fair-play rules?
Bots, shared logins, collusion on cricket or football markets, and passing money between accounts on purpose. Each one can void bets, reverse payouts and close the account involved.
Where do I find responsible-play guidance?
It sits in the account area, linked from your profile menu, alongside deposit limits and a self-exclusion request. Read it before you set your first limit, not after a bad night.
Can metbet change these terms?
Yes. We update the document when payment rails, catalogue or local rules change, and post the date with the change. Playing after that date means you accept the new version.
Who do I contact if I disagree with a decision?
Write to support with your username and the clause you are disputing. We explain the reasoning in writing and, where a decision can be reviewed, we open a formal review.