metbet explains in plain English what account, identity and device data we collect on metbet.mobi, why we hold it, and how you ask us to correct, export or delete it. Access stays limited to people aged 18 or over in locations where online gambling is permitted under applicable local law.
THE POLICY ITSELF
Read What We Collect and Why
Here is the policy in the order it touches you. When you register on metbet we record your name, date of birth, mobile number, email address and the identity documents you send for verification, because we must confirm you are 18 or older and that you are in a place where using our services is allowed under applicable local law. No wallet opens before that check clears.
Every visit also writes a technical log: IP address, device model, browser or app version, pages opened and timestamps. We keep those records to catch duplicate accounts, settle a dispute over a bet or a deposit, and keep pages loading on a slow mobile connection. Session cookies hold your login so you are not asked for a one-time code on every tap.
Our static pages carry no advertising cookies and no advertising trackers, so nothing you read here feeds an ad profile anywhere else. You choose what you send us. Identity documents are needed before a withdrawal, but marketing email is not, and you can switch it off in your account settings or by replying to any message you receive.
Ask us to correct, export or delete your data through [email protected] and we will explain the verification step your particular request needs. Nothing on metbet is offered to anyone under 18, and sign-up from a country where online gambling is not permitted is not allowed. If those conditions do not describe you, please do not register.
What we collect
Profile details from registration, the identity documents you upload, your bet and wallet history, and a technical log of device, browser, IP address and pages opened during each visit.
Why we keep it
To verify age and location, run one account per person, settle disputes about a bet or a deposit, keep sessions stable on mobile and meet the record-keeping duties that apply to us.
Your choice
Marketing messages are optional and can be switched off in account settings or by replying to any email. Verification documents are required only where a withdrawal or a legal check makes them necessary.
How to ask
Email [email protected] from the address on your profile with your registered mobile number and the request you want handled. We confirm identity first, then reply from the same address.
TALK TO US
Ask Us About Your Data
Whether you want a copy of your records, a spelling fix on your profile or a straight answer about cookies, [email protected] reaches a person rather than a loop of automated replies. The /contact/ page carries the same route plus the live chat button you already use for bet slip questions.
Include your registered mobile number so the request lands on the right account, and say clearly whether you want access, a correction or deletion. Requests that touch identity documents need one extra verification step before we act, and we will tell you which one.
Email the privacy desk
Write to [email protected] from your registered address. Attach nothing sensitive on the first message; we will tell you what verification is needed next.
Use the contact form
The /contact/ page opens a short form with a dropdown for data requests, so your message reaches the team that handles account records rather than general betting queries.
Live chat for quick checks
For a simple question about what we store, open live chat from your account and quote your mobile number. Anything involving documents is moved to email for a written record.
HOW WE HANDLE DATA
See How metbet Guards Account Data
Data handling sits with the same team that runs our verification desk, not a separate department you never hear from. We send one-time codes to the mobile number on your profile, end a session after repeated failed logins, and log every change of wallet or contact detail so a dispute can be traced back. Uploaded documents are held encrypted and opened only by the reviewer working that file.
Retention follows the record-keeping rules tied to your account; once that window closes, archived files are removed. If something looks wrong, message [email protected] with your account number and we will investigate.
Account security
One-time codes go to your registered mobile, and repeated failed logins end the session. Changing a wallet or contact detail triggers a fresh check before the update takes effect.
Cookies we set
Session and language cookies only. No advertising cookies and no third-party ad trackers run on our static pages, so browsing metbet does not build a marketing profile of you.
Retention and removal
Identity files stay on our secure store while the account is open and for the record-keeping window that follows closure. After that the file is deleted and only a closure note remains.
Who sees your file
Verification reviewers and account support, working under access limits that log each look-up. Your chosen wallet or bank handles its own payment data, and we do not pass records to outside marketers.
PRIVACY QUESTIONS
Check the Privacy Questions We Hear Most
These are the questions our inbox gets from Bangladesh customers most often, answered the way we would answer them in chat. If yours is not here, send it to [email protected] and we will add it to this page once the answer is clear. Nothing below changes the policy text above; it simply explains it in shorter sentences you can scan on a phone.
What information does metbet collect when I register?
Your name, date of birth, mobile number, email and the identity documents we need for verification, plus a device log of your visits. We ask for nothing beyond what an account and a withdrawal check require.
Can I ask metbet to delete my account data?
Yes. Email [email protected] and say whether you want a copy, a correction or full deletion. We confirm your identity first, then keep only the records we must hold after an account closes.
Does metbet use advertising cookies?
No. Our pages set only the cookies that keep you signed in and remember your language choice. There are no advertising cookies and no third-party ad trackers anywhere on metbet.
How long do you keep my verification documents?
Identity files stay on our secure store while the account is open and for the record-keeping period that applies afterwards. Once that window ends the file is deleted and a closure note remains.
Who at metbet can see my account details?
Only reviewers and support staff working your file, under access limits that log every look-up. Your wallet or bank handles its own payment data, and we never pass records to outside marketers.
How do I report a privacy problem?
Write to [email protected] with your registered number and a short description of the issue. We reply from the same address, and you can escalate through the /contact/ form if email fails.